来源：奥鹏在离线平时作业辅导 日期： 作者：admin
国开25春《高级英语（1）》Speaking and Listening—Making Complaints[咨询答案]
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __1__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __2__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __3__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __4__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __5__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
完形填空
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5)
选项：
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __1__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __2__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __3__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __4__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __5__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
完形填空
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5)
选项：
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __1__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __2__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __3__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __4__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
单选题
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5) __5__
选项：
it's faulty. i took it out of the box but i couldn't get it to work.
it shrank the first time i washed it!
i'm not satisfied with the service.
your employee was extremely rude to me.
my order hasn't arrived yet.
题目类型：
完形填空
题目：
it's entirely our fault. we'll send you a new one straightaway. (1) b. i'm very sorry about that. would you like to exchange it for something else? or would you like a refund? (2) c. we're trying our best. we've got a lot of customers in here this afternoon. (3) d. i'm so sorry. i'll talk to mr evans about his behaviour. it won't happen again. (4) e. sorry – there must have been a mistake with your order. we'll try to sort it out. (5)
选项：
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __1__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __2__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __3__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __4__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
单选题
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5) __5__
选项：
it's entirely our fault.
i'm very sorry about that.
it won't happen again.
we'll try to sort it out.
we're trying our best.
题目类型：
完形填空
题目：
1 (1) 2 (2) 3 (3) 4 (4) 5 (5)
选项：
